Anviz EP 30 Door Access

Warranty Period:
This device is covered by a 1-year limited warranty, starting from the date of shipment to the customer.

Warranty Coverage

The warranty covers manufacturing defects and functional failures under normal usage conditions. If the device malfunctions due to a defect in materials or workmanship during the warranty period, we will, at our discretion, repair or replace the unit free of charge.

Warranty Claim Requirements

To be eligible for a warranty claim:

1. No physical damage to the device (e.g., cracks, dents, water damage, burns, or signs of tampering).
2. The original box, accessories, and inclusions (cables, adapters, user manual) must be in good condition.
3. The device must be brought in for inspection. Clients who opt to ship the device must shoulder all shipping costs.
4. Proof of purchase or delivery must be presented to verify the warranty period.

Warranty Exclusions

This warranty does not cover:

• Damage due to accidents, misuse, abuse, or improper installation
• Damage from power surges, electrical faults, or acts of nature
• Software-related issues, firmware updates, or compatibility with third-party systems
• Any unauthorized repair, tampering, or modification
• Normal wear and tear, scratches, or fading

How to Claim Warranty

1. Contact our customer support and report the issue.
2. Provide the serial number, proof of shipment/purchase, and a detailed description of the problem.
3. Bring the device to our service center or ship it (shipping to be paid by the client).
4. Our technicians will inspect and verify the issue. If it’s covered under warranty, we’ll proceed with repair or replacement.

Important Notes

• Replacement or repair does not extend or renew the original warranty period.
• If the issue is not covered under warranty, a quote will be provided before any repair is carried out.
• We reserve the right to deny claims that do not meet warranty conditions.

Shipping Information

We are committed to delivering your orders safely and efficiently, wherever you are in the Philippines.

Nationwide Shipping via LBC
All orders are shipped through LBC Express, a trusted name in Philippine logistics known for its fast, reliable, and secure delivery service. With years of experience and a strong nationwide network, LBC ensures your package arrives on time and in excellent condition—whether you’re in Luzon, Visayas, or Mindanao.

Metro Manila Deliveries
For customers within Metro Manila, we also offer same-day or next-day delivery through local couriers such as Lalamove, GrabExpress, and other reputable delivery services. This allows for flexible and convenient delivery options, especially for urgent orders.

Once your order is shipped, you will receive a tracking number so you can monitor your package in real time.

If you have special delivery requests or preferred couriers, feel free to reach out to our team and we’ll do our best to accommodate your needs.

Payment Details

We accept secure payments via PayPal, one of the world’s most trusted online payment platforms.

Accepted Payment Methods via PayPal:

• Visa
• MasterCard
• American Express
• Discover
• PayPal Balance
• Linked Bank Accounts (via PayPal)

No PayPal account? No problem — you can check out as a guest using your debit or credit card!

Your Security Is Our Priority

When you pay with PayPal, your financial information is never shared with us. All transactions are processed through PayPal’s encrypted and secure servers, ensuring your payment data remains private and protected.

Key Security & Privacy Features:

• End-to-End Encryption: Your card and banking details are protected with industry-leading encryption.
• Purchase Protection: Eligible purchases are covered by PayPal’s Buyer Protection Policy.
• No Data Sharing: We never store your payment details, and we do not share your information with third parties.
• Secure Checkout: Every transaction is verified through SSL (Secure Socket Layer) protocol for extra protection.

Order Confirmation and Shipping Coordination

Once your payment is successfully processed, a representative from our team will reach out to you promptly to confirm your shipping information and provide tracking details.